If the top lid of your Sparkel will not open or will not close, as shown below, please contact customer service or email firstname.lastname@example.org and let us know - we want to help! We apologize for the inconvenience and we'll get you sparkling as soon as possible.
Please note: Do not lift top lid while the handle is down. Lift the handle first, then the top lid latch. If you try to force the top lid up when the handle is down the top lid may break. You also may force the top lid to open with a loud 'pop' as the pressure is released via the top lid. There is a latch in the top lid that is not released until the handle is up.