Running a troubleshooting cycle will help identify the source of the problem. 

It may seem like you’ve already followed these steps, but running your appliance while paying attention to specific parts will identify the problem and help us address it quickly.

If possible, please take a video while going through these steps to help our team help you. If you do find an issue please note the step(s) where there was a problem and send a description and a link to the video to help@sparkel.com.

Some issues can also be fixed quickly :) Some problems can be fixed by running the appliance while following these troubleshooting steps. 

If your appliance has a broken top lid (the lid will not open or will not shut) or the appliance runs silently (the pump is not operating at all) please contact us at help@sparkel.com and let us know rather than following this cycle.  Thank you.

 

1. Fill the rear reservoir with water and insert in the back of the Spärkel

Fill_Water_Reservoir.gif

Lookout: does the reservoir leak? Do you see water under it?

If so, you may be able to stop the leak by pressing the top and bottom of the reservoir towards the appliance. Like this.

Still leaking?  Click Here


2. Make sure the front Drawer is empty 

The drawer should typically be emptied every 6-7 uses, but let's make sure it is empty now. 

Empty_Water_Reservoir.gif 


3. See if the bottle caps have seals and o-rings – top and bottom. 

Missing_Bottom_Bottle_Cap_Seals.png 

Missing a bottle cap seal? Please request a new one here. 


4. See if the bottom and top spigot o-rings are in the right location and intact.

Spiggot_O-rings.png  

Missing an o-ring? Frayed or damaged o-ring? Please request a new one here.


5. Prepare a fresh bottle and tightly close the caps.

Fill the bottle to the line with water place in the appliance.

Do not use contents from a previous attempt, pressure in the bottle may cause an issue. You can vent the bottle by pressing on the top bottle cap valve to be sure. 

 


6. Make sure the carbonation chamber is empty and pour in one Carbonator (A+B) 

- Make sure there is no white carbonator residue on the funnel and stopper. If so, wipe the funnel and stopper with a cloth and warm water.

- Use one Carbonator (A+B) for every cycle. 

Pour_Carbonator.gif

If the chamber has leftover carbonator, pour some water in the chamber and wait for it to drip out into the drawer, it should take about 30 seconds to drain.  Add a fresh carbonator.

 


7. Close the lid until it *clicks*

Lower_Top_Lid.gif

Video With Sound

Top Lid doesn't close? Contact us at help@sparkel.com and let us know.

 


8. Pull down the handle until it clicks.

Watch - The lights should turn on and you should hear a chime. 

Place_Bottle_and_Lower_Handle.gif


9. Select level 2 and press start 

Level 2 is enough to give good carbonation and identify the issue. 

If possible, please record a video, it will help us diagnose if there is an issue. If you can't, that's okay.

Only video the first 30 seconds or so - no need to video the entire Level 2 cycle.

Select_Level_2.gif

 

The Appliance should start.  Take note of: 

  1. After pressing start, you should hear a continuous operating sound from the appliance. Like this.
  2. You should see bubbles enter the bottle continuously, until the end of the cycle.
    • If there are no bubbles or a few and then they stop, push down the bottle, like this: 

      Normal: 

      Select_Level_2.gif

       Requires to push down:  

       Stall_Fix.gif

  3. You should not see leaks on your countertop.
  4. You should not hear a loud hissing sound from an air leak.
  5. After the cycle stops and you open the bottle you should see (and feel) bubbles in the bottle.
    • To easily open bottle press the top bottle cap valve then turn the cap. Spritz.gif

Did it work and there are bubbles in the bottle when you open it?  Great, let us know at help@sparkel.com and we'll send you some additional carbonators! Also, take a look at our Recipe Guide for delicious recipes and tips to make the best Spärkeling drinks!

If it did not, please note the step(s) where there was a problem and send a description and a link to the video to help@sparkel.com

How to send a video link:

Simply attach it to your email request or upload it using this link: Click Here

 

 

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