If your appliance is leaking liquid onto your countertop, please click the option below that describes the problem:
1. Water has flowed out of the bottle.
The water can flow out of the bottle in two ways.
First, if your bottom bottle cap is missing its seal.
In this case, water will flow out around the bottom bottle cap. When you wash the bottom bottle cap, look carefully to make sure it does not fall out or consider dishwashing the bottle with the bottom cap on the bottle and the top cap off. To replace the bottom cap seal, see the images below. Be sure the seal has the elevated part on the inner edge facing upward, as shown in image 3 below.
If you are missing a bottom bottle cap seal, please request a new one here.
Second, missing top cap seal.
If the top cap is not closed, missing a seal or an o-ring, the system will not pressurize and water from the rear reservoir may fill the bottle and then flow out of the top of the bottle.
If you are missing a top bottle cap seal or o-ring, please request a new one here.
Third, you may be missing a Spigot O-ring.
In this case, the leak would be less noticeable and may only leak air, but it will cause the drink to loos carbonation.
See if the bottom and top spigot o-rings are in the right location and intact.
Missing an O-ring? Please request a new one here.
2. The rear water reservoir has completely and rapidly drained.
If the rear water reservoir has completed and rapidly drained onto your countertop, one of two things occurred.
First, ensure the rear water reservoir is fully attached and is not broken. It should be flush against the appliance as shown in the image below. If it is not fully attached or it is broken, it will leak and drain fully and rapidly out the back of the appliance onto your countertop. If the water reservoir is broken the crack should be easy to see through the clear plastic. If the water reservoir is broken or leaks even when perfectly attached, please contact customer service or email firstname.lastname@example.org, with the action step "Rear Water Reservoir Broken" and your shipping information, appliance color and when and where the appliance was purchased in the body of the message.
3. The rear water reservoir has slowly and partially drained over a few hours.
If your rear water reservoir slowly drains over a number of hours or overnight into the residue drawer, it can be corrected by a "dry run" that clears the lines and chamber that is creating suction and slowly pulling water out of the reservoir.
To do a "dry run", do not use a carbonator and follow these steps: Watch Video
- Remove the rear water reservoir.
- Empty the residue drawer and return it to the appliance.
- Place a bottle in the holder & pull down the handle (tap down the top lid if the lights don't go on).
- Press '1' and then start. The appliance will run and you will hear a gurgling sound from the back as the appliance clears water from the internal line.
- Lift the handle and then lift the top lid. Leave the top lid open for 2-3 minutes to make sure the contents of the chamber drain fully into the residue drawer.
The slow drain will stop and you can use the appliance normally.
A slow drain is caused by suction in the appliance that was slowly pulling water from the rear reservoir into the residue drawer. When you cleared the internal line it eliminated the suction and returned the system to normal. It's not common and it is easily corrected.
4. Liquid has flowed out of the front residue drawer onto the countertop.
The front residue drawer must be emptied approximately every 5 uses of the appliance. The level of the front residue drawer can be seen through the window in the front of the drawer. If it is getting full, empty it down the sink to avoid an overflow onto the countertop.
If an overflow occurs, wipe up the liquid with a damp paper towel or damp cloth. The residue liquid is water and diluted sodium citrate. It is safe to touch and dispose down the sink drain.